Question 1

What is the cancellation policy?

Accepted Answer

Any cancellations must be made at least 24 hours prior to your appointment. All payments are non-refundable but can be transferred to a different date if the cancellation notice is given. Appointments booked on the same day or within 24 hours of request that are then cancelled will not be refunded/ booked for future appointments until the cancellation fee is paid. The client will be treated as a no show and charged in full of the treatment booked including any surcharges if the client fails to allow the therapist access inside the property in any way, with no contact within 10 minutes of their appointment start time. If the therapist cancels, the client will have the choice of rescheduling at no extra charge or a full refund.

Question 2

What if I need to make changes to the treatments booked?

Accepted Answer

Appointment changes will be treated the same as cancellations. If you need to cancel part of your treatment, this will still require 24 hours notice before your appointment. Any part cancellation notice given within 24 hours or at the time of your appointment will not be refunded. If you would like to add on treatments, please try to give as much notice as possible so that we can accommodate your requests if possible.

Question 3

How does On the Glow Beauty take payment?

Accepted Answer

A 50% deposit is required via Fresha (online booking system) at the time of your booking and the remainder is due in person prior to starting your treatment. Discounts are only valid on treatment prices. Any discounts/ surcharges will be applied to the remaining payment in person.

Question 4

How do I prepare for my treatments?

Accepted Answer

THREADING
Clean skin before appointment - products will create a barrier on the skin
Exfoliate 1 day before
Have a private, well lit room available with use of your bed or sofa

WAXING
Clean skin before appointment - products will create a barrier on the skin
Stop using retinoids 10 days before any face waxing treatments
Have a private, well lit room available with use of your bed or sofa (treatment bed can be requested)
Have 2 medium sized towels ready
If required or for longer bookings a treatment bed will be provided which will require a 6'x3' clear space near a plug socket

MASSAGE
Ensure a space of 6'x3' is cleared in advance for a treatment bed
Have 3 large towels or 2 bedsheets available (an extra blanket during colder months allows you to stay warm and comfortable during the massage)
Set the mood to your preference, light some candles and play some relaxing music of your choice, check room temperature is comfortable
You will be given time to get undressed in private. Please note underwear must be kept on at all times.
This is not a sexual service. Any inappropriate behaviour will terminate your appointment immediately without any refund. You will not be allowed to rebook any service in the future!

LASH LIFT & TINTING
Remove contact lenses/ make up beforehand. There is a £10 surcharge if mascara is not removed beforehand
Avoid wearing mascara within 24 hours of your appointment as any residue acts as a barrier
Have a blanket to hand and your choice of music on if you prefer
Have a private, well lit room available with use of your bed or sofa
As your eyes will be closed for a lengthy time, make sure you put away any distractions e.g. phone etc
A patch test is required for lash lift and tint services at least 48 hours prior to your appointment - this must be booked with another service. Once you have had a patch test without any adverse reactions, you can book your treatment within 6 months. Unfortunately if you do react, you can not have this treatment again. Apply a cold compress on the area, notify your therapist and seek medical advice.

Question 5

What is the aftercare for my treatments?

Accepted Answer

THREADING
Avoid steam, sauna, pools, sunbeds, spray tans, make up and hot showers for 24 hours after to prevent bacteria from entering your pores
Have cold/ lukewarm showers only as heat can irritate the skin
Exfoliate 1-2 times a week
Avoid tweezing in between treatments and rebook every 2-3 weeks

WAXING
Avoid steam, sauna, pools, sunbeds, spray tans, make up and hot showers for 24 hours after to prevent bacteria from entering your pores
Have cold/ lukewarm showers only as heat can irritate the skin 
Exfoliate 1-2 times a week
Avoid shaving in between treatments and rebook every 3-6 weeks depending on the area
Retinoids can be used on the face one week after face waxing

MASSAGE
Drink plenty of water after your massage
Avoid caffeine, nicotine and alcohol for 24 hours as this can have a negative effect on your mind and body
Have a light meal
Relax!

LASH LIFT
Avoid make up, saunas, steam and getting your lashes wet for the first 24 hours, this will ensure that your lashes lock into place and results last
 Avoid eyelash curlers completely
Sleep on your back to avoid manipulating your lashes
Rebook in 6-8 weeks

Question 6

Are there any special offers?

Accepted Answer

New clients receive 10% off their first booking.

Return clients can receive 10% off when they refer a new client (applied after the new client has completed their appointment and must be used within 6 weeks of the new clients appointment). The referred client also receives 10% off.

Discounts apply to treatment prices only.

Question 7

What are the Terms & Conditions?

Accepted Answer

1. Appointments & Bookings
Appointments are subject to availability/ travel time and confirmed only once a booking confirmation has been issued.
A valid address within the service areas must be provided at the time of booking.
It is the client’s responsibility to ensure adequate space, lighting, ventilation, and access to electricity (if required) is provided at the treatment location.
Appointments may be cancelled or rescheduled where insufficient travel time is available between bookings. You will be notified in advance.
Treatments will be performed only in properties up to the second floor, regardless of whether there is a functioning lift.
2. Deposits & Payments
A non-refundable deposit is required to secure a booking.
The remaining balance is payable on the day of the appointment prior to starting the treatment.
Prices are correct at the time of booking but may be subject to change for future appointments.
3. Cancellation & Rescheduling Policy
A minimum of 24 hours notice is required to cancel or reschedule an appointment.
Cancellations made within 24 hours will result in your payment card being charged in full.
The client will be treated as a no show and charged in full of the treatment booked including any surcharges if the client fails to allow the therapist access in any way, with no contact within 10 minutes of their appointment start time.
If the therapist needs to cancel due to illness, emergency, or circumstances beyond control, the client will be offered a reschedule or refund.
4. Late Appointments
The treatment time/ services may be reduced to avoid impacting subsequent bookings even if access is given but the client delays starting the appointment on time.
If the therapist is delayed, the client and therapist can discuss an agreement to reschedule.
5. Health, Medical Conditions & Patch Testing
Clients must disclose all relevant medical conditions, allergies, medications, or pregnancy at the time of booking and consultation.
Lash lifts and tinting services require a patch test at least 48 hours prior.
The therapist reserves the right to refuse or modify treatment if it is deemed unsafe.
6. Hygiene, Safety & Professional Standards
All treatments are carried out following strict hygiene and safety procedures.
The therapist will not perform treatments on broken, infected, or inflamed skin.
Clients must ensure pets, children, or other distractions do not interfere with the treatment.
7. Client Conduct
Any form of inappropriate, abusive, or sexual behaviour will result in immediate termination of the appointment, with full payment still required.
The therapist reserves the right to refuse service at their discretion.
8. Results & Reactions
Individual results may vary and cannot be guaranteed.
The therapist is not responsible for adverse reactions for any reason including where aftercare advice is not followed or where information has been withheld.
Clients must contact the therapist promptly if they experience unexpected reactions.
9. Liability
The therapist holds appropriate professional and public liability insurance.
Liability is limited to the cost of the treatment provided.
The therapist is not responsible for damage caused by unsuitable working conditions provided by the client.
10. Confidentiality & Data Protection
All client information is treated as confidential and stored in line with UK GDPR regulations.
Information will not be shared with third parties without consent unless legally required.
11. Photography & Social Media
Client photos will only be taken or shared with their consent.
Clients may decline photography without affecting their service.
12. Travel & Parking
Clients are responsible for providing accurate address details and any relevant access information including due to any temporary changes beyond their control.
Travel surcharges are applicable depending on Borough areas.
13. Amendments
These terms may be updated at any time without notice. The latest version will apply to all new bookings.

Enhancing Your Natural Beauty

Luxury mobile beauty treatments in the comfort of your home

Welcome!

I'm Remy

Treatments

MOBILE SERVICE FOR LADIES ONLY

Threading

MOBILE SERVICE FOR LADIES ONLY

Face Waxing

MOBILE SERVICE FOR LADIES ONLY

Body Waxing

MOBILE SERVICE FOR LADIES ONLY

MOBILE SERVICE FOR LADIES ONLY

Brows & Lashes

MOBILE SERVICE FOR LADIES ONLY

MOBILE SERVICE FOR LADIES ONLY

MOBILE SERVICE FOR LADIES ONLY

MOBILE SERVICE FOR LADIES ONLY

Surcharges

Service Areas

Frequently Asked Questions

What is the cancellation policy?

What if I need to make changes to the treatments booked?

How does On the Glow Beauty take payment?

How do I prepare for my treatments?

What is the aftercare for my treatments?

Are there any special offers?

What are the Terms & Conditions?

Contact Us

Email

Phone Number

07539 647 500

Opening Hours

We’re here to help

Testimonials

What our clients say about us

- Michala D

Follow us on Instagram

@ontheglowbeauty.london

Enhancing Your Natural Beauty

Luxury mobile beauty treatments in the comfort of your home

Welcome!

I'm Remy

Treatments

MOBILE SERVICE FOR LADIES ONLY

Threading

Service Areas

Frequently Asked Questions

What is the cancellation policy?

What if I need to make changes to the treatments booked?

How does On the Glow Beauty take payment?

How do I prepare for my treatments?

What is the aftercare for my treatments?

Are there any special offers?

What are the Terms & Conditions?

Contact Us

Email

Phone Number

07539 647 500

Opening Hours

We’re here to help

Testimonials

What our clients say about us

- Michala D

Follow us on Instagram

@ontheglowbeauty.london

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